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For links to organisations we use and information about COVID-19, please visit our useful links page here.

Dear client,

Due to government advice on the COVID-19 pandemic, we have increased our telephone services to 5 days a week and closed our drop-in service. Please telephone us if you need advice.

Our opening times for the telephone service is MONDAY – FRIDAY from 10AM to 4PM

Our outreach services in libraries and children’s centres are all closed and there will be no drop in from now on.

There will be no face to face appointments from 23rd March.    

What else you can do: –

Check if  you can answer to your question on our website  This has lots of useful advice about problems with benefits, employment, debt, housing, family and legal issues, and much more.

Telephone us – Adviceline 0300 330 1167

Calls are charged at local rate. Lines are open Monday – Friday from 10am – 4pm.

If you are calling from a mobile phone, please dial the telephone number above.  However, after dialling, mobile users will be asked to give a landline number in Enfield – if you do not have a landline of your own, please input `0208 375 4170’ at this point.  This will make sure that your call comes through to us correctly.

Help with a New Claim for Universal Credit? 

Phone Free on 0800 144 8 444. This is a dedicated number We can talk you through the claiming process, helping you to make your claim and prepare you for your work coach appointment. The Help to Claim service operates MONDAY – FRIDAY from 8AM to 5PM 

Further information on making a UC Claim can be found by clicking on this link.