Email Advice

Your Personal Information

We handle and store your personal information in line with the General Data Protection Regulation (GDPR) .

You can check our privacy policy on how we handle your personal information.

By using the Email Advice Service you agree for our adviser to contact you by email to help you.

The details of your enquiry are entirely confidential and are held securely on our computer system. Our website do not use cookies or any online tracking mechanism. You should, however be aware that if you are using an internet café or any public computer, a record of your information may be kept on that computer of which we have no control.

Response times

The email team currently consists of 2 part-time volunteer Advisers. We will try to respond to your enquiry within 10 working days. However, when we are particularly busy it may take longer.

If you need urgent time-limited advice we suggest that you

• call our Advice Line, or
• come to our drop-in session – click here for details

Email policy

We aim to provide basic advice and information with relevant self-help fact sheets and links to useful sites to assist with enquiries.

Restriction

Please note that we can only offer advice to people who live in the London Borough of Enfield