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Email Advice

Data Protection Act 1998

Under the Data Protection Act 1998 we need your consent to store your personal details. By using the Email Advice Service you agree to the following statement: “I give my consent for the CAB Service to keep my personal information. I understand that this information will be kept confidential to the service”.

We will keep all details of your enquiry entirely confidential. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.

Response times

The email team currently consists of 2 part-time volunteer Advisers. We will try to respond to your enquiry within 10 working days. However, when we are particularly busy it may take longer.
If you need urgent time limited advice we suggest you phone our appointment line or visit our drop-in service.

Email policy

We aim to provide basic advice and information with relevant self-help fact sheets and links to useful sites to assist with enquiries.


Please note that we can only offer advice to people who live in the London Borough of Enfield

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