Due to an increased backlog and lack of advisers, we are temporarily closing the email advice service. Normal service will resume from 20th March 2019.
We apologise for any inconveniece caused by this.In the meantime you may find be able to find advice from other advice providers.
If you need advice about Rights to Benefit, in particular you want advice about Universal Credit you can make contact via our national contact number
Call: Freephone 0800 144 8 444
Also see the Universal Credit page on the Government website:
when webchat support is available it will be indicated on the bottom right corner of the screen