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Welcome to Citizens Advice Enfield

At Citizens Advice Enfield, we offer free, independent, and impartial advice to anyone who lives in the London Borough of Enfield.

How you can get advice!

Stage 1: Contact us via phone/Webchat

Take the first step towards receiving advice by contacting us through our adviceline or webchat below.

Stage 2: Phone Assessment

Once connected, our assessors will carefully assess your situation and provide you with guidance on the next appropriate steps to take.

Stage 3: Further Exploration

If your situation requires a more in-depth examination, we can arrange an appointment (subject to availability) for you with one of our advisers. They will delve deeper into your concerns and provide comprehensive support.

Stage 4: Next Steps

If your issue cannot be fully resolved during Stage 3, we will explore additional options to ensure you receive the assistance you need. This may involve referring you to another organisation that can better address your specific needs.

Our Services

We can help with all kinds of problems

Benefits Advice

Receive advice on benefits, including Universal Credit and legacy benefits. Our skilled advisers will help you navigate the complexities of the system and ensure you make informed decisions.

Debt Advice

Receive advice on managing your debts. Our advisors offer a range of debt advice, from creating budget plans to communicating with third parties on your behalf.

Housing Advice

Receive advice on various housing issues. Whether you're facing discrimination, struggling with rent arrears, or concerned about the possibility of homelessness, our advisors are here to provide the support and assistance you need.

When you call us, you will be given an initial assessment over the phone for us gain an overview of your query, issues, and depending on the scope, you will either be signposted, given an appointment or referred to an another service.

Our first point of contact is to call our freephone adviceline service on 0808 278 7837. Lines are open Monday – Friday from 10am – 4pm (excluding bank holidays).

Citizens Advice Enfield understands that there have been reports of individuals posing as Citizens Advice Advisers contacting residents with the offer of help with debts etc. Please note that Citizens Advice Enfield will never telephone individuals to discuss any personal matters without you having first attended an assessment or interview.

If you are contacted by anyone offering advice or help and have not ask for this please contact Citizens Advice Consumer Helpline on 0808 223 1133 and the local police on 101.

About us

The Citizens Advice service provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination

Our Service aims:

Telephone

Tel: 0808 278 7837

Our Impact in Enfield: Transforming Lives through advice and support

We are proud to have positively impacted the lives of 50,000 individuals in Enfield. Through our advice and support, we helped people take control of their finances, addressed housing needs, assisted with employment challenges, helped clients with benefits issues and provided valuable skills and advice to parents. Our commitment to empowering the Enfield community drives us to transform lives, foster resilience, and create a brighter future for all.

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People helped

Last year we supported over 50 thousand people from across the city find a way forward with their problem.

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Problems resolved

Our advisers were able to resolve nearly a quarter of a million problems that were presented to them in the last 12 months.

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£9 million

We increased the incomes of our residents through debts written off, benefits gained and consumer compensation for local people.

Get involved

Support Us

Your generosity makes our work possible. Whether you contribute financially or as advocate for good.

Get Involved

Would you like to support us on an ongoing basis either through volunteering or paid work?

Local Campaigns

We use our clients’ experience, stories and evidence to research and campaign for positive change locally and nationally

Partnerships

When you call us, you will be given an initial assessment over the phone for us gain an overview of your query, issues, and depending on the scope, you will either be signposted, given an appointment or referred to an another service.

Our first point of contact is to call our freephone adviceline service on 0808 278 7837. Lines are open Monday – Friday from 10am – 4pm (excluding bank holidays).

Citizens Advice Enfield understands that there have been reports of individuals posing as Citizens Advice Advisers contacting residents with the offer of help with debts etc. Please note that Citizens Advice Enfield will never telephone individuals to discuss any personal matters without you having first attended an assessment or interview.

If you are contacted by anyone offering advice or help and have not ask for this please contact Citizens Advice Consumer Helpline on 0808 223 1133 and the local police on 101.

Partnerships

We have established strong partnerships with multiple agencies to ensure the delivery of our exceptional services to the residents of Enfield. Click the button below to explore further and discover the valuable collaborations that enable us to make a meaningful difference in the community.

Our Adviceline